Privacy Policy

This policy explains what personal data we collect, why, and what you can do about it. It is written to meet the Digital Personal Data Protection Act 2023.

What we collect

• Your email address, which is how you sign in.
• Your name, delivery address and the mobile number you give us for delivery updates.
• Your orders, returns and the messages we send you about them.
• Payment status from our gateway. We never see or store your card or UPI credentials.
• Your email address, if you type it into the mailing-list sign-up in our footer.

The mailing list

Signing up to the mailing list is separate from having an account, and it is optional. We store the email address you give us and the date you gave it, and nothing else — you do not have to tell us your name to join.

We keep it on the basis of your consent, and you can withdraw that at any time by writing to support@desiclutch.example or using the unsubscribe link in any email we send. When you unsubscribe we keep a record that you did, so that a later import cannot quietly add you back; that record is your address and the date you left.

Why we collect it

To take your order, deliver it, handle returns and refunds, meet our tax and statutory obligations, and — only if you ask for it — send you offers. We do not add you to the mailing list because you bought something; the only way onto it is to ask.

Who we share it with

Our courier gets the name, address and phone number needed to deliver. Our payment gateway gets what it needs to take payment. Our SMS and WhatsApp providers get your number to send order updates. Nobody else, and we do not sell data.

How long we keep it

Orders and invoices are statutory records and are kept as long as the law requires. Other data is kept while your account is open.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete your account. Deleting an account anonymises your personal details; orders and invoices remain, because they are records we are required to keep.

Requests go to support@desiclutch.example and are actioned within 30 days.

Grievance Officer

A. Sample, grievance@desiclutch.example. We acknowledge complaints within 48 hours and aim to resolve them within one month.