Shipping Policy

Dispatch

Dispatch time depends on the piece, and every product page shows its own. Pieces are made and finished by different workshops, so one may leave in three business days and another in seven.

An order holding more than one piece is dispatched when the slowest of them is ready. Your bag shows that combined time before you pay, so the figure you agree to is the one for the whole order rather than for its quickest item.

Delivery windows

The window shown on a product page is the courier’s transit estimate for your pincode combined with that piece’s dispatch time. A parcel moves on a Sunday even though nobody packs one, which is why the two are combined rather than added.

Enter your pincode on any product page or in your bag to see the window before you order. Once an order is placed, its expected delivery dates are shown on the order in your account.

Charges

Delivery is free on orders above ₹999 and ₹79 below it. Cash on delivery is available on orders up to ₹5,000 at serviceable pincodes.

Tracking

You receive the courier and tracking number by SMS when the parcel is handed over, and the same information is on the order in your account.

If a parcel cannot be delivered

Couriers usually attempt delivery more than once. If a parcel comes back undelivered we will contact you; a prepaid order is refunded in full, including delivery, once it has been returned.

Two refused deliveries put an account on prepaid only. If that has happened to you and it was not your doing, contact us and we will look at it.